EXPLORE

VENUE INFORMATION

BE IN THE KNOW

Stay informed with essential details about our venue. Familiarise yourself with Accessibility and  Venue Entry Requirements for a seamless entry experience. For all your ticketing needs, our Box Office is ready to assist with purchases, collections, and any inquiries. Make the most of your visit by being in the know!

ACCESSIBILITY
Location & Access

Castle Hill RSL Club ensures simple, stair-free access to all its restaurants, bars, entertainment areas, exhibition spaces, conference rooms, and event spaces at the venue.

Getting Here

Castle Hill RSL Club can be reached by car, public transport, rideshare, or taxi. We understand that your journey to our club should be hassle-free, so that you can have a great time with us! Our location is easy to find at 77 Castle Street, Castle Street.

Find Out More

VENUE ENTRY REQUIREMENTS
Conditions of Entry

Entry into CHRG venues is open to its members, members of affiliated clubs, and visitors. Visitors who reside within a 5 KM radius of the CHRG venue they are visiting will no longer be required to be a CHRG member or be signed in by a member. 

All visitors to a CHRG venue will still be required to sign in, and produce valid photo ID.

While membership is no longer required for those living within the radius, there's never been a better time to become a CHRG Member. Pay a one-time fee of $5.50, and you could be a member forever. If you remain an active member, your membership will automatically renew each year for another 12 months, at no cost!

Forms of Identifications

CHRG welcomes members and visitors to its venues, including Castle Hill RSL Club, Club Parramatta, Lynwood Golf and Country Club and Castle Hill Bowling Club.

Visitors over the age of 18 must present valid identification, including proof of address. Members and visitors who appear under the age of 25 must provide proof of age when entering.

  • A current driver or rider license issued by an Australian State or Territory or any foreign country 
  • A NSW digital driver license 
  • Australian or overseas passport (+ proof of address with an Australian passport) 
  • NSW photo card 
  • Proof of age card/identification card 
  • Keypass (over 18) identity card issued by Australia Post 
  • An Australian defence force identification card 

If a person presents a form of ID that is not current, altered, damaged or in poor condition and the person appears to be under the age of 25, the patron may be refused entry. 

Other forms of identification will be at the discretion of CHRG management, whose decision will be final.

Dress Regulations

At CHRG hospitality venues, we are committed to providing a welcoming and family-friendly environment for all our patrons. To ensure everyone's comfort and safety, we kindly request that all guests adhere to the following dress code guidelines. 

Please note: For specific events or functions, the dress code may vary.

  • Neat and Tidy Attire: Please wear clean and well-maintained, regular clothing. Clothing with offensive language, symbols, or graphics is not allowed, including but not limited to violence, hate speech, or explicit content.
  • Revealing clothing is not permitted: Undergarments, or clothing resembling an undergarment, should not be visible. Swimwear is permitted only in designated pool or water areas, therefore please change into regular attire before entering Castle Hill RSL Club.
  • Footwear: Appropriate, clean, and well-maintained footwear is required, at all times. No bare feet.
  • Hats and Caps: Please remove hats and caps indoors, except for specific cultural or religious headwear.

For specific events or functions, the dress code may vary. Please check our event announcements for details on dress requirements for such occasions.

We appreciate your cooperation in maintaining a family-friendly atmosphere. Our staff are here to assist you and ensure everyone’s enjoyment. Patrons who do not adhere to this dress code may be asked to adjust their attire or may be denied entry, as all dress regulations and hygiene standards are at the discretion of CHRG Management, whose decision will be final in all matters relating to dress and behaviour.

Minors (Under the age of 18)

CHRG welcomes members, visitors and families to its venues. Minors (under 18 years of age) are welcome at Castle Hill RSL when accompanied by a responsible adult.

A responsible adult is:

  • a parent, step-parent or legal guardian of the minor; or
    an adult who is, for the time being, standing in as the parent of the minor.
  • To support a safe and enjoyable environment for everyone, minors are required to remain in the company of their responsible adult while on the premises.

Some designated areas of the clubs, including specialty bars, are reserved for adults. Minors may access these areas when attending an approved private function or event.

Minors and their Parent / Guardian are required to vacate the licensed premises by 10 pm Sunday – Thursday, and 11 pm Friday and Saturday.

Where these requirements cannot be met, Management may be unable to permit entry or may ask guests to leave the premises.

Photography

Patrons must not photograph, film or make audio or visual recordings of any person without their consent. This restriction applies to all recording equipment, including: 

  • mobile phone cameras,  
  • wearable cameras,  
  • smart glasses,  
  • action cameras and any other camera-enabled or recording device.  

CHRG and its authorised representatives may take photographs or video in public areas of the venue for marketing, promotional and communication purposes. Patrons who would prefer not to be photographed or filmed are encouraged to let venue staff or the photographer know. CHRG will seek appropriate consent before using images that prominently identify an individual, with particular care taken where children are involved. 

Photography and recording are strictly prohibited in gaming areas, bathrooms, change rooms and any other area where a person would reasonably expect privacy.  

Venue staff may direct any person to stop photographing or recording, delete any recording where appropriate, or leave the premises.

Assistance & Service Dog Entry

CHRG fully supports the rights of individuals accompanied by Assistance Dogs, balancing legal compliance with the safety, comfort, and wellbeing of patrons and staff.  

Assistance Dogs are welcome in all public areas of CHRG venues, provided they: 

  • are trained (or in accredited training),  
  • meet Public Access Test requirements, and  
  • can be identified through appropriate documentation, a vest, harness, or collar.  

Handlers may be asked to provide appropriate identification, such as: 

  • A distinctive vest, harness, or collar from the training organisation. 
  • An official ID card or documentation verifying the dog's assistance status. 

Emotional Support Dogs (ESDs) are not recognised as Assistance Dogs under Australian law and are therefore generally not permitted in CHRG venues.  

Exceptions may be made for designated events with prior management approval, always provided the dog remains under the owner’s supervision. CHRG reserves the right to require the removal of any dog, including an Assistance Dog, that behaves aggressively or disruptively, causes discomfort to patrons, or is not kept under the handler’s effective control on a lead or harness

BOX OFFICE & TICKETING
Terms & Conditions
  1. 1. There are no refunds on tickets, except in the event that the show has been cancelled by the promoter, or as required by law.
  2. The right of admission is reserved by the box office staff at the venue.
  3. Concession holder tickets can only be purchased in person at the venue and upon production of relevant ID to Reception staff  (such as student, pensioner, concession).
  4. Latecomers can be admitted until there is a convenient break in the program, if at all, and admission is at the discretion of the box office personnel on the night of the performance.
  5. Tickets will only be issued upon full payment.
  6. Subject to availability, tickets may be available for purchase at the box office one hour prior to each performance.
  7. Every patron must have a valid ticket.
  8. By clicking the “Finalise Order” button, you are agreeing to the above terms and conditions of sale, including the refund and exchanges sections. All orders are subject to credit card approval and billing address verification.
  9. CHRG (Castle Hill RSL Group) assumes no responsibility for any error, omission, interruption, deletion, defect, delay in transmission, or line failure and reserves the right to add, withdraw or substitute artists and to vary the program should the need arise.
  10. A nominal 2% booking fee will be applied to the total value of all tickets acquired via CHRG and TicketSearch, serving as a standard administrative charge to facilitate seamless booking processes and enhance the overall ticketing experience
Accessible & Special Needs Seating

Our entertainment and events spaces cater for those requiring accessible or special needs seating.

Patrons should call the venue on 02 8858 4800 for more information.

Companion Card Bookings

The Companion Card is designed to uphold the rights of individuals with disabilities who need a companion, by ensuring equitable ticketing practices at events and venues. Castle Hill RSL Club has an arrangement with our entertainment providers to offer a complimentary ticket for Companion Card holders.

Companion Card holders must contact the Castle Hill Box Office on 02 8858 4800 or visit in person to purchase.

Please be aware that first-time buyers are required to submit a copy of the front side of a valid Companion Card as evidence of issuance, which is highlighted in the Companion Card terms & conditions.

REGISTERED CLUBS ACT
Important Information For Club Members
  1. This club is required by law to make available to its members information that relates to the management and financial administration of the club including:

    1. 1. A register of disclosures made by the directors and employees of the club.
    2. Details of the overseas travel made by the directors and employees of the club.
    3. Details of loans given by the club to employees.
    4. Details of contracts of employment of top executives.
    5. Details of the payments made by the club for consultant services.
    6. Details of legal settlements made by the club with a director or an employee of the club.
    7. Details of legal fees paid by the club for a director or an employee of the club. Sign 2C_150519
    8. The club’s annual gaming machine profit.
    9. The amount applied by the club to community development and support.
    10. Details of training completed, or exemptions claimed, by a director, club secretary or manager of the club.

    AND

    The club must provide quarterly financial statements to its board for adoption, and make them available to members, including:

    1. The club’s profit and loss accounts and trading accounts for the quarter, and
    2. A balance sheet as at the end of the quarter.

    Find Out More